A queue that survives 60 patients before noon
A high-volume polyclinic runs on the front desk holding a moving queue together: walk-ins and token-holders, several doctors, everyone arriving at once. Lucoze inserts walk-ins by triage code — emergency before fever before follow-up — so the doctor always knows who is next. When a doctor runs late, the queue rebalances to another without an argument at the desk.
Cash-first billing and same-day reconciliation
Tier-2 OPD is a cash-and-UPI business with plenty of partial payments. Lucoze keeps cash, UPI and partial settlements on one screen and closes the day with a clean reconciliation, so the owner isn't rebuilding the day's takings from a drawer of receipts. Reminders and confirmations go out in Hindi over WhatsApp.